ok, lets be clear...its not the ANI data that's messed up (aka Caller ID) but its the a security feature of the phone that's keeping the name of the contact resolving on the screen when the phone is locked (also not a default setting of the phone).....which in the case of losing your phone is a great thing. In the case of normal usage, its impractical. My phone locks rather quickly and has a message that helps the finder return it if I lose it.
This thread was difficult to find but outlines the situation. however, the steps given in the thread are a little different for the newest version from AT&T. By default, many of the features in 'Options | Security Options | Encryption' are turned off. I went in there and turned a bunch of stuff on....thinking "Hey, Cool! Security is so great...lets turn it on! Oh, wow...it doesnt work anymore. hmm."
To make the Contact Name show up when the phone is locked and ringing, be sure that the 'Include Contacts' for 'Encryption: Device Memory' is 'No'.
The Bold must do some housekeeping when it locks, memory wiping and so forth. The Contact list is potentially a list containing PII, and its probably a requirement somewhere to make sure that data is at rest when the device is idle. Just guessing here...
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